Refund policy

Currently, returns are only applicable within the United Arab Emirates.

All items available on this website are offered as part of our Clearance campaign. Products are sold at discounted prices because they have a short or near expiry date. By placing an order, the customer acknowledges and accepts the remaining shelf life of the products at the time of purchase.

All items purchased during the Clearance campaign, including promotional offers, Buy 1 Get 1 offers, discounted bundles, and other special promotions, are strictly non-returnable and non-refundable.

Due to the nature of skincare, healthcare, and cosmetic products, we do not accept returns or exchanges for products that have been delivered correctly and are free from defects.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, kindly contact us within 48 hours of delivery at online@hekahealth.ae and provide clear photographs of the product and packaging.

Upon review and verification of the issue, we will arrange an appropriate resolution, which may include a replacement of the affected item.

Items will not be eligible for replacement if:
• The product has been opened, used, or tampered with.
• The issue is reported more than 48 hours after delivery.
• The item was purchased during the Clearance campaign, including promotional offers, discounted bundles, Buy 1 Get 1 offers, or other special promotions.

For any questions regarding your order, please contact us at online@hekahealth.ae.